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Ordering Help & Policies

Effective Date: 01/17/2026

At Sushiato, we want ordering to feel simple, clear, and stress-free. This page explains how online ordering works, what to do if something goes wrong, and how refunds or adjustments are handled.

 

How online ordering works

Online orders are placed through our third-party ordering provider, Toasttab. When you click “Order Online” on our website, you may be redirected to Toasttab to complete your order and checkout.

Because ordering and payment are processed through Toasttab, certain steps (including checkout experience and payment handling) are governed by Toasttab’s system and policies.

 

Need help ordering?

If you need assistance placing an order, we’re happy to help.

For the fastest support, please include:

  • Your name and phone number

  • The location (Weston, Parkland, Plantation, or Doral)

  • The order type (pickup, delivery, dine-in)

  • Order time and what happened

 

Order accuracy issues

If your order is missing an item, has an incorrect item, or arrived in poor condition, please contact us as soon as possible so we can make it right.

When available, please share:

  • A copy of the receipt or order confirmation

  • Photos of the issue (if applicable)

  • The name of the item(s) affected

 

Cancellations and changes

Because orders are prepared quickly, changes or cancellations may not be possible once an order has been accepted or is in progress.

If you need to request a change or cancellation, contact us immediately:

We will do our best to help depending on timing and kitchen status.

 

Refunds and adjustments

Refunds or adjustments may be offered when appropriate, based on the situation. In many cases, we may offer one of the following:

  • A remake of the affected item

  • A credit toward a future order

  • A partial refund or adjustment

Refunds and adjustments are typically handled using the same method used for the original payment, and processing times may vary depending on your bank and/or Toasttab.

 

Delivery notes (if applicable)

Delivery availability, timing, and fees may depend on the ordering platform and delivery partner. If a delivery issue occurs (late delivery, missing items, or driver-related concerns), please contact us first so we can guide you to the best resolution path.

 

Food allergies and dietary requests

Our kitchen uses ingredients that may contain common allergens (such as fish, shellfish, soy, sesame, eggs, dairy, wheat, peanuts, or tree nuts). While we take care, cross-contact may occur.

If you have allergies or dietary restrictions, please contact us before ordering so we can recommend the best options.

 

Questions or feedback

We love hearing from our guests and we’re always working to improve.

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You can also reach us through the Contact Us form on our website.

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